ACCOUNTABILITY

As Brantwood Community Services is a provincially funded organization that receives public funds of $10 million dollars or more from the Government of Ontario, Brantwood complies with the mandatory accountability and transparency requirements of the Broader Public Sector Accountability

Act, 2010 and the associated applicable directives, specifically:

  • The BPS Business Documents Directive
  • The BPS Expenses Directive
  • The BPS Perquisites Directive
  • The BPS Procurement Directive

Details about the Broader Public Sector Accountability Act, 2010 and its associated directives can be viewed at https://www.ontario.ca/page/broader-public-sector-accountability

In addition to these mandatory requirements, Brantwood implements policies, procedures and practices consistent with appropriate best practice guidance from FOCUS Accreditation, the Government of Ontario, the Developmental Services Sector, the non-profit sector and guidance from various financial, legal and business advisors.

Published Documents and Policies

Organizational and Financial Reports

 

Accessibility

Brantwood Community Services is committed to ensuring that  supports and services are offered in manner that is based upon the principles of dignity, independence, integration and equal opportunity.  Our multi year accessibility plan is intended to move Brantwood towards meeting the mandatory requirements of the integrated Accessibility Standards Regulation.

To read our Accessibility Workplan (March 2017) click here

To read our Accessibility Policy click here

 

Complaints Process

Brantwood is committed to providing respectful quality services to people supported and their families,  As an agency we are committed to addressing complaints in a timely manner.

The agency has an accessible, person-centered, responsive system for addressing complaints. This protocol applies to all people supported, family, friends, community agencies and community members whom have concerns regarding our supports and services.

Brantwood Community Services Complaint Policy.pdf

G38 Complaints Form.pdf

For those who have difficulty reading, please click the following version of Brantwood Community Services Complaint Policy. This protocol applies to all people supported, family, friends, community agencies and community members whom have concerns regarding our supports and services.

Accessible Version - Right to Information & Complaint Policy.pdf